Shipping Policy

At Grailborne, we aim to dispatch your order quickly, securely, and with the care collectibles deserve.

Shipping Rates

• Free standard shipping on all Australian orders over $500 AUD
• Orders under $500 AUD will have shipping calculated at checkout based on order size, weight, and destination

Order Processing Times

We aim to process and dispatch in-stock orders within 1 business day after payment is confirmed.

Please note:

• Orders placed on weekends or public holidays will be processed on the next business day
• During major product launches, promotions, or peak trading periods, dispatch times may be slightly delayed
• If your order contains both in-stock and pre-order items, your order may be held and shipped together unless otherwise stated on the product page

Shipping Methods

We ship Australia-wide using trusted carriers such as Australia Post and other courier partners where appropriate.

Shipping options available at checkout may include:

• Standard Shipping
• Express Shipping (where available)

Available services may vary depending on your location and the size of your order.

Estimated Delivery Times

The following are estimated transit times after dispatch, based on Australia Post's published delivery speeds. They are estimates only and exclude weekends and public holidays.

Within Australia

• Express Post: 1–3 business days — next business day to most metropolitan areas within the Australia Post Express Post network.
• Parcel Post (Standard): 2–6 business days between metro areas; allow up to 8 or more business days for regional and interstate destinations.

International (where available)

• Standard: approximately 6–27 business days, depending on the destination country.
• Express: approximately 2–9 business days, depending on the destination country.

Delivery times may vary due to carrier delays, weather events, remote delivery zones, customs processing (international), or peak trading periods.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking details where available.

Please ensure your email address is entered correctly at checkout so you can receive updates on your order.

Pre-Orders

For pre-order products, the estimated release date or dispatch window will be listed on the product page where possible.

Please note:

• Release dates are subject to change by suppliers, distributors, or manufacturers
• Delays to pre-order items are outside our control
• If your order contains pre-order items, dispatch may occur once all items are available unless otherwise stated

Preorder Cancellations

If a preorder is cancelled after purchase, a 10% restocking fee will apply.

Packaging & Collectibles Care

We understand that condition matters. We take extra care when packing sealed trading card products, collectibles, and limited items to help ensure they arrive safely.

While we do our best to protect all orders in transit, minor outer packaging wear may occasionally occur due to shipping or manufacturer handling and may not be considered damage to the product itself.

Incorrect Address or Contact Information

It is the customer's responsibility to provide accurate and complete delivery and contact details at checkout. As we aim to dispatch orders within 24 hours, any change of address or contact details must be emailed to support@grailborne.com.au as soon as possible after ordering - once an order has been dispatched we are unable to change the delivery details. If incorrect, incomplete or outdated information is provided and, as a result, the parcel is delivered to the wrong address, or the courier is unable to contact the customer to complete delivery, and the parcel is not returned to us in a safe and re-saleable condition, the customer accepts full liability for the loss. In these circumstances we are unable to provide a refund, replacement or re-delivery. If the parcel is successfully returned to us, we can arrange re-delivery once the customer has paid any additional postage. Please double-check your delivery details before completing your order.

Lost, Delayed, or Damaged Parcels

If your parcel is delayed, lost, or arrives damaged, please contact us at support@grailborne.com.au with your order number and any relevant photos if applicable.

We will assist where possible in lodging an enquiry with the shipping carrier, however:

• Delivery timeframes are estimates only and are not guaranteed
• Once an order has been handed to the carrier, shipping delays may be outside our direct control
• If an item arrives damaged, please contact us within 7 days of delivery with clear photos of the item, packaging, and shipping label

International Shipping

At this time, Grailborne primarily ships within Australia unless otherwise stated on the website.

If international shipping becomes available, customers will be responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.

Contact Us

If you have any shipping questions, please contact us at support@grailborne.com.au.

Local Delivery and Drop-off

We offer free local delivery around the Gold Coast, within 10km of Mudgeeraba. If you would like free local drop-off, please email us at support@grailborne.com.au before placing your order so we can arrange it.