Everything You Need to Know

Yes. Every product is sourced directly from authorised distributors and is 100% factory sealed and authentic. We never open or tamper with product.

Yes — we ship to all Australian states and territories. Orders over $350 qualify for free standard shipping. Express Post is available at checkout.

Standard delivery is 2–8 business days and Express Post is 1–2 business days. Orders are typically dispatched within 1-2 business days, all with full tracking.

All sales are final — due to the sealed, collectible nature of our products we don’t accept returns or exchanges for change of mind. Pre-orders can be cancelled before they ship (a 10% cancellation fee applies). If your order arrives damaged or incorrect, email support@grailborne.com.au within 48 hours with photos and we’ll make it right.

Yes — Afterpay is available on all orders, allowing you to split your purchase into 4 interest-free payments.

A tracking number is emailed once your order ships. You can also track via Australia Post or your chosen carrier website.

Sealed Pokémon sets have consistently outperformed traditional markets since 2015. View our Portfolio page for real data on specific sets.

We currently ship within Australia only. International shipping is coming soon — join our mailing list for updates.

Standard shipping is calculated at checkout. Orders over $350 AUD ship free, and Express Post is available at checkout.

Orders are typically dispatched within 1-2 business days of being placed (weekends and public holidays excluded).

Contact us at support@grailborne.com.au as soon as possible. If your order has not yet been dispatched we can update the address.

Sealed product is packed carefully and protected for transit — condition matters for both collectors and resale value.

Afterpay splits your order into 4 interest-free fortnightly payments. Just choose Afterpay at checkout — available on all orders.

All prices on Grailborne are in Australian Dollars (AUD).

Yes — payments are processed through Shopify’s secure, PCI-DSS-compliant checkout. We never see or store your full card details.

A pre-order reserves your allocation of an upcoming release before it launches. Australian stock is tight and popular sets often sell through fast and rise above RRP, so pre-ordering locks in price and guarantees your copy.

Release dates are set by The Pokémon Company and can shift. If a date changes we’ll keep you updated, and your order ships as soon as stock arrives.

Pre-order cancellations may incur a 10% restock fee, which reflects the allocation we commit to securing your order. Contact us at support@grailborne.com.au.

If you love opening packs and chasing cards, open. If you’re holding for value, keep it factory sealed and stored well — an opened box loses the sealed premium.

A Booster Bundle is the cheapest entry with the fewest packs; an Elite Trainer Box adds accessories and an exclusive promo; a Booster Box has the most packs and suits serious openers and holders.

Keep it cool, dry and out of direct sunlight, store boxes upright, and avoid stacking heavy items on top. Condition directly affects resale value.

It means the set is no longer being printed. Once current stock sells through, sealed product only comes from the secondary market — which is typically what pushes prices up over time.

Popular Pokémon (Charizard, Pikachu, Eeveelutions), strong chase cards like Special Illustration Rares, a finite print run, and broad collector appeal. Reprints increase supply and can soften prices.

Yes — our blog has detailed set guides covering exact contents, pull rates and chase-card values.

Yes — all our Pokémon TCG products are official English-language releases unless a listing states otherwise.

No — all sales are final. Once sealed product is opened it can’t be returned, and we don’t accept change-of-mind returns. If an item arrives damaged or incorrect, contact us within 48 hours.

Contact us at support@grailborne.com.au with photos of the damage as soon as it arrives and we’ll make it right.

Email us at support@grailborne.com.au or call / text 0470 569 949. We’re an Australian business and aim to reply quickly during business hours.