Privacy Policy

Last updated: March 25, 2026

Grailborne operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Grailborne is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies you or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot reasonably be linked to you.

Depending on how you interact with the Services, where you are located, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact details, including your name, billing address, shipping address, phone number, and email address.
Financial information, including payment details, payment confirmations, and transaction-related information.
Account information, including your username, password, preferences, and settings.
Transaction information, including products you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as your order history.
Communications with us, including the information you provide when contacting customer support or otherwise communicating with us.
Device information, including information about your device, browser, IP address, network connection, and other technical identifiers.
Usage information, including information about how you browse, interact with, and use the Services.

How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you, including when you place an order, create an account, sign up for marketing emails, contact us, submit a review, or otherwise provide us with information.
Automatically through the Services, including through cookies, pixels, tags, analytics tools, and similar technologies that collect information from your browser or device.
From our service providers, including providers that help us operate the store, process payments, fulfill orders, run marketing campaigns, collect reviews, provide analytics, or support customer service.
From our partners or other third parties, where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, operate, and improve the Services. This includes processing payments, fulfilling orders, arranging shipping, facilitating returns or exchanges, maintaining your account, providing customer support, enabling reviews, and improving your shopping experience.
Marketing and advertising. This includes sending you promotional emails, newsletters, discount offers, abandoned cart reminders, post-purchase communications, and showing you ads on our website or other platforms based on your interactions with our store.
Security and fraud prevention. This includes helping protect accounts, transactions, and the Services from fraud, misuse, illegal activity, or other harmful conduct.
Communicating with you. This includes responding to enquiries, providing order updates, notifying you about your account or purchases, and maintaining our relationship with you.
Legal and compliance purposes. This includes complying with applicable laws, regulations, legal requests, dispute resolution, and enforcing our policies and terms.

Cookies, Tracking Technologies, and Advertising

We and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember your preferences, understand how users interact with the Services, improve site performance, and support marketing and advertising activities.

These technologies may be used to:

keep the website functioning properly;
analyse traffic and user behaviour;
measure the effectiveness of marketing campaigns;
support remarketing and personalised advertising; and
improve the overall customer experience.

We may use tools and integrations provided by Shopify and other third parties, including analytics, review, marketing, and advertising services. These tools may collect information about your browsing behaviour and interactions with the Services over time and across different websites or platforms.

You can usually control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services.

Email Marketing and Communications

If you subscribe to our marketing emails or otherwise opt in to receive promotional communications, we may use your personal information to send you newsletters, promotions, product updates, abandoned cart reminders, post-purchase emails, review requests, discount offers, and other marketing communications.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in those emails. Even if you opt out of marketing communications, we may still send you non-promotional emails relating to your orders, account, returns, or other service-related matters.

Reviews and User Content

If you submit a product review, testimonial, photo, or other content to us or through a third-party review platform connected to our store, we may display that content on our website, in marketing materials, or across our social or advertising channels, subject to applicable law and platform settings.

By submitting a review or related content, you acknowledge that the information you provide may be publicly visible.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, including in the following circumstances:

With Shopify, vendors, and service providers who help us operate the store and provide the Services, such as payment processors, fulfillment providers, shipping carriers, analytics providers, email and marketing platforms, review platforms, and IT service providers.
With business and marketing partners who help us advertise to you, run campaigns, or improve our marketing efforts.
When you direct us to share information, request us to do so, or otherwise consent, including through integrations with social media or third-party services.
With our affiliates or within our corporate group where applicable.
In connection with a business transaction such as a sale, merger, restructuring, or similar event.
Where required to comply with law, legal process, lawful requests, or to protect the rights, property, safety, and security of Grailborne, our customers, or others.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services may be transmitted to and shared with Shopify, as well as third parties that help Shopify provide its services.

To help protect, grow, and improve our store, we may also use certain Shopify features that incorporate information obtained from your interactions with our store, with other merchants, and with Shopify.

To learn more about how Shopify handles personal information, you can review Shopify's privacy materials and consumer privacy information.

Third-Party Services and Links

The Services may include links to websites, apps, or online platforms operated by third parties. If you follow links to third-party sites, you should review their own privacy policies and terms. We are not responsible for the privacy, security, or content of third-party services that we do not own or control.

Children's Privacy

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps.

Security and Retention of Your Information

We take reasonable steps to help protect your personal information. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and maintain appropriate business and tax records.

Your Rights and Choices

Depending on where you live, you may have rights in relation to your personal information, subject to applicable law. These may include the right to:

request access to personal information we hold about you;
request correction of inaccurate personal information;
request deletion of your personal information;
request a copy of your personal information; and
manage your communication preferences, including opting out of marketing emails.

These rights are not absolute and may be limited in certain circumstances. We may need to verify your identity before processing a request.

To exercise any of your rights, please contact us using the contact details below.

Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We will consider your request and respond as required by applicable law.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside your place of residence, including where Shopify or our third-party providers operate. Where required, we will take steps intended to ensure that any international transfers are handled in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, legal obligations, or operational requirements. When we do, we will post the updated version on this page and revise the "Last updated" date above.

Preorder Cancellations

If a preorder is cancelled after purchase, a 10% restocking fee will apply.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any of your rights, please contact us using the details below:

Grailborne
Suite 1042, SHOP 1B 3 SWAN LANE
MUDGEERABA QLD 4213
Australia

Email: support@grailborne.com.au

Alternatively, you can contact us via our Instagram or Facebook Messenger channels.